Refund policy

1. Shipping Policy

  • We offer worldwide shipping through our trusted suppliers. Shipping times vary depending on the destination and supplier. Estimated delivery time is 7-21 business days.

  • Orders are processed within 2-5 business days.

  • Customers will receive a tracking number via email once their order has been shipped.

  • In cases of shipping delays beyond our control, we appreciate your patience and understanding.

2. Refund & Return Policy

  • We accept returns and refunds under the following conditions:

    • The item is defective, damaged, or incorrect upon arrival.

    • The request is made within 30 days of receiving the order.

  • To initiate a return, customers must contact our support team at [your email] with order details and photos of the issue.

  • Refunds will be processed within 5-10 business days after approval.

  • Customers are responsible for return shipping costs unless the issue is due to our error.

  • Items must be unused, in original packaging, and in resellable condition to qualify for a return.

  • We do not accept returns or refunds on sale items or gift cards.

3. Order Cancellation & Changes

  • Orders can only be canceled or modified within 12 hours of placement.

  • Once the order is processed, we cannot make any changes.

4. Exchange Policy

  • We do not offer direct exchanges. If you need a different size or color, please return the item and place a new order.

5. Lost or Stolen Packages

  • We are not responsible for lost or stolen packages once marked as delivered by the carrier.

  • If your package is missing, please contact the carrier or reach out to us for assistance.

6. Contact Information

For any inquiries or support, contact us at [your email] or visit our Contact Us page.

Thank you for shopping with [Your Store Name]!